Contact Us - Opening Hours
You can get in touch with us at the following times:
From within Australia:
Monday – Friday : 9.30am-5pm
24 Hour Emergency Assistance
+1800 144 499
Home Emergency Repair Services and Water Leakage Insurance from MAPFRE ASSISTANCE and Unitywater is a dedicated fast response service that is at your disposal if something goes wrong in your home or property. Select one of the two options below or take advantage of the discounted bundle to maximise your coverage.
Home Emergency Assistance
For one low annual fee, our experienced on-call tradies can fix a range of emergencies in your home. If you’ve got a leaking toilet or shower, we can send a plumber. If your air conditioning is broken, we’ll send an electrician. Locked out? We’ve got locksmiths ready to get you back in.
Best of all, you won’t have to wait around for hours, negotiate costs or even figure out how to fix the problem yourself.
Become a Home Emergency Member today
Burst or leaking pipes
Physical breakage of a pipe or joint, resulting in water leakage that is causing or is likely to cause significant property damage and significant water wastage
Blocked toilets, pipes or drains
A blocked toilet, pipe or drain that prevents or stops water flow and causes overflow or back-up into the nearest outlet
Burst taps or showerheads
Uncontrollable water flow as the result of a burst tap or showerhead, resulting in water leakage that is causing or is likely to cause significant property damage and significant water wastage
Power failures or blackouts
The power supply to the entire property has failed (excludes blackouts on an area-wide basis)
Broken heating and/or cooling system
Total breakdown of the entire system or individual units, but excluding reduced function or efficiency
Broken or burst hot water system
Total breakdown of the entire system or a burst system resulting in water leakage that is causing or is likely to cause significant property damage and/or damage to or failure of the electrical system within the property
Damage caused to external doors, locks and windows
Where your personal safety or security of your property is at risk as a result of damage to an external door, external window or external locks. Gaining access to your Property in the event that you lose your keys
Water leaks on your property can damage your home and send your water bill sky high. Our Water Leakage Insurance can save you thousands in repairing your Water Supply pipe and covering the additional costs of the water used.
Qualified and licensed plumbers can be at your home as soon as possible in the event of a water leak emergency. They will assess the leak and repair your supply pipes at no extra cost.
At the end of the day, you can claim 50% of the costs you now have to pay for using the excess water. All for just one low fee of $89.