Contact us

If you have any questions, queries or comments, please don’t hesitate to contact us. You can get in touch with MAPFRE ASSISTANCE either by phone, e-mail or post.

Contact us by phone

From within Australia: 1300 727 457

Monday – Friday : 9.30am-5pm

Contact us by email

Sales and Service:

Emergency Assistance and Claims:

Contact us by post

Customer Services

Home Emergency


Suite 1.04 19 Harris Street


NSW 2000


Don't forget to check out our FAQ page as you might find the answer you're looking for there.

If you would like to make a complaint, please e-mail

Contact us by email

If you'd rather not give us a call, fill in the form below to send us an email. We'll try to get back to you as soon as possible, but please be aware that it may take us two to five days to reply during busier periods.