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1300 727 457

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Home Emergency Assistance

Emergency Assistance available 365 days 24/7
1 hour response time
Local, trusted, qualified and approved tradies
No callout out, after hours or weekend fees

Buy Now

Home Emergency Assistance

Emergency Assistance available 365 days 24/7
1 hour response time
Local, trusted, qualified and approved tradies
No callout out, after hours or weekend fees

Buy Now

Home Emergency Assistance is a premium repair service for your home when that unexpected emergency occurs.

We provide qualified tradespeople to your door immediately 24/7, 365 days of the year to help you with 10 of the most common home emergencies.

As a Home Emergency Assistance member your one off annual fee means you don’t get caught with large repair bills, expensive call out fees and best of all there is no excess to pay when you make a claim.

So for peace of mind sign up to our Home Assistance service and let MAPFRE ASSISTANCE make your next emergency stress free.

Find out more

Our product

$199
year

Cover for 10 common home emergencies
5 callouts per year
Up to $350 cover towards each emergency
12 month guarantee on all work
Suitable for homeowners and landlords
We pay the tradie

Buy Now

How does our service work?

Step 1

Emergency

incident occurs

Step 2

Report incident to us by

calling 1300 727 457

Step 3

Tradie arrives

within 1 hour

Step 4

Situation is made

safe or repaired

What emergencies does the membership cover?

Glazier

Broken glass window
Broken glass in door

Electrical

Power failure to your home
Blackout
Damaged heating or cooling system
Broken heating or cooling system

Locksmith

Locked out of the house
Lost keys
Damaged locks
Jammed window or door

Plumbing

Burst pipe, tap or showerhead
Blocked toilet, pipe or drain
Damaged hot water system
Burst hot water system
Gas leak

What emergencies do we cover?

Glazier

Broken glass window
Broken glass in door

Electrical

Power failure to your home
Blackout
Damaged heating or cooling system
Broken heating or cooling system

Locksmith

Locked out of the house
Lost keys
Damaged locks
Jammed window or door

Plumbing

Burst pipe, tap or showerhead
Blocked toilet, pipe or drain
Damaged hot water system
Burst hot water system
Gas leak

Most common FAQs

What types of emergencies call outs are covered?

Please see the specific terms and conditions that relate to your cover.

In summary, our Home Emergency product covers:

Plumbing & Drainage

Burst or leaking pipe inside the house
Blockage in the toilet, pipes or drains
Burst tap or showerhead

Electrical

Complete power failure
Broken primary heating and/or cooling system

Hot Water System

Broken or burst primary hot water system

Security

Damage to external doors, locks and windows that render your property insecure
Locked out of your home

How many emergency call outs do I get for the year?

Your membership entitles you to up to 5 emergency call outs in a membership year.

How do I make a request for an emergency repair?

Simply call us on 1800 144 499 at anytime. Our assistance line is open 24/7/365. Please make sure you have your membership number to hand

What is the emergency repair limit and what happens if the cost is higher than the limit?

You are covered for the repair up to a value of $350. If the repair work is expected to be higher than this limit and customer service representative will discuss with you the most appropriate course of action to resolve the emergency.

What guarantees are provided for the repair work carried out?

All repair work is guaranteed for 12 months for both workmanship and all materials/spare parts used.

Read all our FAQ`S

About us

MAPFRE ASSISTANCE Australia’s Home Emergency Services is part of MAPFRE ASISTENCIA, a multinational assistance, service and specialty risk provider, which is present in 5 continents and insures more than 100 million people worldwide.

Our Australian headquarters is based locally in Sydney, so do not hesitate to get in touch with us if you want to learn more about our Home Emergency Assistance products or if you have any further questions.