Home Emergency Assistance

  • Emergency Assistance available 365 days 24/7
  • 1 hour response time
  • Local, trusted, qualified and approved tradies
  • No callout out, after hours or weekend fees

Home Emergency Assistance is a premium repair service for your home when that unexpected emergency occurs.

We provide qualified tradespeople to your door immediately 24/7, 365 days of the year to help you with 10 of the most common home emergencies.

As a Home Emergency Assistance member your one off annual fee means you don’t get caught with large repair bills, expensive call out fees and best of all there is no excess to pay when you make a claim.

So for peace of mind sign up to our Home Assistance service and let MAPFRE ASSISTANCE make your next emergency stress free.

Our product


  • bullet redCover for 10 common home emergencies
  • bullet red5 callouts per year
  • bullet redUp to $350 cover towards each emergency
  • bullet red12 month guarantee on all work
  • bullet redSuitable for homeowners and landlords
  • bullet redWe pay the tradie
What emergencies do we cover?
  • Broken glass window
  • Broken glass in door
  • Power failure to your home
  • Blackout
  • Damaged heating or cooling system
  • Broken heating or cooling system
  • Locked out of the house
  • Lost keys
  • Damaged locks
  • Jammed window or door
  • Burst pipe, tap or showerhead
  • Blocked toilet, pipe or drain
  • Damaged hot water system
  • Burst hot water system
  • Gas leak
Most common FAQs

Please see the specific terms and conditions that relate to your cover.

In summary, our Home Emergency product covers:

  • Plumbing & Drainage
    • Burst or leaking pipe inside the house
    • Blockage in the toilet, pipes or drains
    • Burst tap or showerhead
  • Electrical
    • Complete power failure
    • Broken primary heating and/or cooling system
  • Hot Water System
    • Broken or burst primary hot water system
  • Security
    • Damage to external doors, locks and windows that render your property insecure
    • Locked out of your home
Your membership entitles you to up to 5 emergency call outs in a membership year.
Simply call us on 1800 144 499 at anytime. Our assistance line is open 24/7/365. Please make sure you have your membership number to hand
You are covered for the repair up to a value of $350. If the repair work is expected to be higher than this limit and customer service representative will discuss with you the most appropriate course of action to resolve the emergency.
All repair work is guaranteed for 12 months for both workmanship and all materials/spare parts used.
About us

MAPFRE ASSISTANCE Australia’s Home Emergency Services is part of MAPFRE ASISTENCIA, a multinational assistance, service and specialty risk provider, which is present in 5 continents and insures more than 100 million people worldwide.

Our Australian headquarters is based locally in Sydney, so do not hesitate to get in touch with us if you want to learn more about our Home Emergency Assistance products or if you have any further questions.

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