Contact Us - Opening Hours
You can get in touch with us at the following times:
From within Australia:
Monday – Friday : 9.30am-5pm
24 Hour Emergency Assistance
+1800 144 499
We provide qualified tradespeople to your door immediately 24/7, 365 days of the year to help you with 10 of the most common home emergencies.
As a Home Emergency Assistance member your one off annual fee means you don’t get caught with large repair bills, expensive call out fees and best of all there is no excess to pay when you make a claim.
So for peace of mind sign up to our Home Assistance service and let MAPFRE ASSISTANCE make your next emergency stress free.
Report incident to us by
calling 1300 727 457
within 1 hour
Situation is made
safe or repaired
Please see the specific terms and conditions that relate to your cover.
In summary, our Home Emergency product covers:
MAPFRE ASSISTANCE Australia’s Home Emergency Services is part of MAPFRE ASISTENCIA, a multinational assistance, service and specialty risk provider, which is present in 5 continents and insures more than 100 million people worldwide.
Our Australian headquarters is based locally in Sydney, so do not hesitate to get in touch with us if you want to learn more about our Home Emergency Assistance products or if you have any further questions.